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Privacy Policy – How We Protect Your Information

We collect and process personal data to operate your account, verify deposits and withdrawals, and deliver the lobby experience across devices.

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What This Privacy Policy Covers

20204d Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to personal data we collect when you register, deposit funds via Touch 'n Go, GrabPay, Boost dan FPX, browse our game lobby, or contact support. We process your account details, payment information, device identifiers, and session logs to verify identity, prevent fraud, and

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maintain platform security. Data collection and retention depend on local law and occur only where local law permits. We do not sell your personal information to third parties. Access, correction, and deletion requests are handled through our support channels. Cookie usage supports session management and site
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functionality; you control cookie settings through your browser. Encryption protects data in transit and at rest. Players in Shah Alam and across Malaysia reach secure account pages where privacy controls are visible in your profile settings.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT

Reach Us About Your Data

If you have questions about this privacy policy, want to request a copy of your data, or need to update or delete your information, our support team is ready to help. We handle privacy inquiries through the same channels you use for account support, so you get a response without switching platforms.

Team online

Live chat

Open the chat widget from your account dashboard and select privacy inquiry. Our agents walk you through data-access requests, correction steps, or deletion processes in real time, confirming each action before we proceed.

Email support

Send your privacy question or formal request to our support address. Include your registered email and account username so we can verify your identity, then explain what data you need or what change you want us to make.

Account settings

Your profile page shows current privacy preferences, including marketing consent and cookie settings. Toggle these directly, and changes apply immediately. For deeper requests like full data export or account closure, contact us through chat or email.

DATA HANDLING

How We Secure and Manage Your Information

We build our privacy practices around clear collection rules, secure storage, limited retention, and straightforward user rights. Every step follows local data-protection standards and gives you control over what we hold.

What we collect

We gather your email, username, password hash, date of birth, payment details for Touch 'n Go, GrabPay, Boost dan FPX, device type, IP address, and session timestamps. This data verifies your identity, processes deposits and withdrawals, and prevents duplicate or fraudulent accounts.

How we use it

Your account data powers login authentication, payment processing, game-session tracking, and customer-support responses. We analyse aggregated usage patterns to improve lobby performance and detect unusual activity, but we do not share individual records with third-party advertisers or resell your information.

Cookies and tracking

Session cookies keep you logged in as you switch between live tables, slot rooms, and the sportsbook. Persistent cookies remember language preference and device settings. Analytics cookies measure page-load times and error rates without identifying you personally. You can disable non-essential cookies in your browser.

Data retention

We keep active-account data as long as your account remains open. Once you close your account, transactional records stay on file for the period required by local financial regulations, then we delete or anonymise them. Marketing-consent logs are removed immediately when you withdraw consent.

Your rights

You can request a copy of your personal data, ask us to correct inaccurate information, or delete your account and associated records. Submit these requests through live chat or email support, and we respond within the timeframe set by local law.

Security measures

We encrypt payment details with industry-standard protocols, store passwords as salted hashes, and restrict internal access to personal data by role. Regular security audits check for vulnerabilities, and two-factor authentication adds an extra layer of protection to your account login.

Common Questions About Your Data

Below are the privacy questions we hear most often from players in Malaysia. If your question is not covered here, reach out through live chat or email and we will walk you through the answer.

We collect your email address, chosen username, password, date of birth, and payment details for Touch 'n Go, GrabPay, Boost dan FPX. We also log your device type, IP address, and session timestamps to verify identity and prevent fraud.

We do not sell or rent your personal information to advertisers or data brokers. We share data only with payment processors to clear deposits and withdrawals, and with regulators when local law requires disclosure.

Active-account data stays on file as long as your account is open. After closure, transactional records remain for the retention period set by financial regulations, then we delete or anonymise them. Marketing consent is removed immediately when withdrawn.

Yes. Contact our support team through live chat or email, confirm your identity, and we will send you a structured file containing your account details, transaction history, and session logs within the timeframe required by local data-protection law.

Submit an account-closure request via live chat or email. We close the account, stop processing new transactions, and begin the deletion process. Records required by law stay on file for the mandated period, then are permanently deleted.

We use session cookies to keep you logged in, persistent cookies for language and device preferences, and analytics cookies to measure site performance. You can disable non-essential cookies in your browser settings without losing core account functions.

Payment information is encrypted in transit using industry-standard protocols and stored in a restricted environment. We never display full card or wallet numbers on your account page, and two-factor authentication protects login access to sensitive areas.

Privacy Policy – How We Protect Your Information

Reach Us About Your Data

Live chat

Email support

Account settings

How We Secure and Manage Your Information

What we collect

How we use it

Cookies and tracking

Data retention

Your rights

Security measures

Common Questions About Your Data

01 What personal information do you collect when I open an account?

02 Do you share my data with third parties?

03 How long do you keep my account data?

04 Can I request a copy of my personal data?

05 How do I delete my account and remove my information?

06 What cookies does the site use, and can I disable them?

07 How do you secure my payment details?

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